Thursday, February 26, 2009

Appreciation of little things

Ricc Webb attended one of our Netweb Events and I had a chat with him afterward. He used to work as a car salesman at Lexus, always in a suit, before some occurrences that eventually led him to a 27Dinner where we met for the first time.

“Some guy walked into the dealership one day looking like he stepped out of a skateboarder’s hangout” (not his exact words), is how the conversation started. This person wasn’t the kind you’d expect to come into a Lexus dealership, let alone say he is looking for the most expensive car on the floor and actually buy it.

They test drove one of the best cars in the dealership, played heavy metal instead of the regular jazz or classical music. Ricc told his client about the features, handling and the usual things he normally would. Along with that he also asked him about his preference in music, his interests and the things that made this guy different from everyone else.

They would normally give new car owners chocolate and cigars upon delivery of their vehicle, but this wasn’t an ordinary buyer. He was someone very similar to Ricc himself, on a Friday evening, and the gift with his delivery had to be distinct.

It is the little things that intrigue us about products, people and companies. The small things you do for me, which are distinct and memorable. How many people do you think talked about Lexus thereafter?

What fascinated Rich, some companies he gave the talk at and I, after 2years of the encounter, was the gift Ricc chose. He away put the cigars Lexus would normally provide and went out to buy a belt at a skater’s store. That minute detail caused Ricc to score himself the coolest job in the world working at Thunk. A company started by Rich 2years later. Have a look at his gift here.

What could you do to cause so much conversation?

And oh, he doesn’t miss being in suits.
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